Complaint and Appeal Receipt and Resolution Service

Preconditions Required for Submission of Complaint or Appeal:

• Completion of Complaint Request Form (Application Form)
• Valid Identification Documents such as National ID, Passport, Driver’s License, or Taxpayer Identification.
• If applicable, provide Power of Attorney and supporting documents to verify the representative's authority.
• Copy of Ownership Verification Certificate or other proof of ownership.
• Latest official documents issued by local authorities.
• The time for resolving the complaint is within 40 hours / 5 days.