Complaint and Grievance Submission and Resolution Service

Preconditions Required from the Applicant

1. Filling out the complaint submission form (application form).
2. Providing one of the following identification documents: updated kebele ID, passport, driver’s license, or tax identification card.
3. If representing someone else, submitting a power of attorney document and an ID card verifying the agent’s identity.
4. Submitting a copy of the ownership verification certificate.
5. Providing the final written evidence issued by the respective department.
6.  The time required to resolve the complaint is 1 day.